2-1-1 San Diego is a trusted, local nonprofit organization with connections to 6,000-plus community, health, disaster services and much more.

Dial-A-Ride is a City service offering affordable transportation to low-income residents who are unable to operate a motor vehicle and/or use public transportation due to their physical limitations from advanced age or disability. Eligible applicants must be: 

Eligible participants may purchase one taxi voucher booklet per month. Each booklet cost $7.50 per month and has a value of $20.00. Vouchers are non-transferable and may only be used with eligible taxi service providers.

Applications are available at City Hall (front desk) or can be mailed/emailed. Please call City Hall for more information at 858-720-2400.

FACT maintains a comprehensive database of transportation services operated by public transportation agencies, social services agencies, faith-based organizations and specialized transportation services in San Diego County. Referrals can be accessed through the “Find A Ride” search tool at factsd.org or by calling (888) 924-3228, 9 AM – 4 PM on weekdays.

Beginning on June 1, 2023 SANDAG and FACT offer a specialized transportation service called RideFACTNOW for San Diego County residents with disabilities and seniors. This on-demand para-transit service operates on a same-day basis, with as little as one-hour notice. RideFACTNOW is accessible for people using mobility devices including wheelchairs. A $10 one-way fare will apply. For details, visit factsd.org or call 888-924-3228 to request a ride.

When you make the tough decision to turn in your keys, Jewish Family Service's dedicated team of volunteers show up to drive you where you need to go – whether to the doctor, the grocery store, or lunch with friends. More than a ride, On the Go is about fueling the sense of connection, independence, and mobility that defines aging well.

This comprehensive guide is intended for seniors and individuals with disabilities. Its purpose is to provide accurate information for those who need transportation. This guide has a broader reach than 211, Dial-A-Ride, FACT (Facilitating Access to Coordinated Transportation), and On The Go, which can also be found on this page. It has been compiled by Cole Neder, a Senior Transit Planner for the Denver Regional Council of Governments.